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Participating Frequently
August 29, 2025
Question

Download Error

  • August 29, 2025
  • 1 reply
  • 370 views

I'm trying to download my document to pdf and I keep getting this error:

"A network connection error occured while downloading your file. Please check your internet connection and try again."

 

I checked my internet, restarted my computer, refreshed... nothing is working.

 

Anyone encounter this and how can I fix.

 

thanks!

1 reply

Tarun Saini
Community Manager
Community Manager
August 29, 2025

Hi @louann_7827,

 

We're sorry to hear about this. Could you please let us know which inert connection you're on? Are you using Wiki or mobile data? Can you please try switching the internet connection to check if that works?

 

Regards,

Tarun

Participating Frequently
August 29, 2025

It's my work computer. Windows and I'm connected to my wi-fi (Cox Communications). Is that what you are needing? I tried to turn off and go back on but still nothing. It's only Adobe Express. I'm able to download in other Adobe products.