Download Error

Forum|Forum|5 months ago
August 29, 2025
1 reply
370 views

I'm trying to download my document to pdf and I keep getting this error:

"A network connection error occured while downloading your file. Please check your internet connection and try again."

I checked my internet, restarted my computer, refreshed... nothing is working.

Anyone encounter this and how can I fix.

thanks!

PDF

Tarun Saini

Community Manager

Hi @louann_7827,

We're sorry to hear about this. Could you please let us know which inert connection you're on? Are you using Wiki or mobile data? Can you please try switching the internet connection to check if that works?

Regards,

Tarun

L

louann_7827Author

Participating Frequently

Also, I've been able to download before. This is the first time I'm unable to download.

David__B

Adobe Employee

@David__B Thank you for checking. It must be a firewall at my company. I will check with my IT. Thanks!

@louann_7827 You're welcome. If it is due to your company's firewall, it could be that you'll need to allow access to certain domains for the download to work. I don't know specifically which one is causing the issue, but we do have this article, which provides a large list of what is required https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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