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bengauthiervideo
Participant
September 19, 2024
Question

Download (export) suddenly stopped working IOS

  • September 19, 2024
  • 1 reply
  • 117 views

Everything was working fine then all of a sudden download (export) stopped working for me. I'm a premium member. I've tried signing out and deleting app. Nothing works. Any clue how to fix this?

This topic has been closed for replies.

1 reply

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
September 26, 2024

Hi @bengauthiervideo, we are here to help. 

If you typically export in a specific format, try exporting in another format (like JPG or PNG) to see if that works.

Have you tried exporting a different project to see if the issue is isolated to one specific file?

Let us know if any of these steps help or if you need further assistance!

Thanks,

Chaimaa

 
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