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INFO31058822cx5d
Participant
Jul 14, 2023 1:16 PM UTC
Question

Download mp4 problem

Hello.

Since yesterday I can't download mp4, only .png, .jpg, and .pdf

When I revert to projects, this notification appears:

No video is downloaded.

Have tried logging out and logging in, but still does not work.

Thanks.

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1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
Jul 21, 2023 3:30 PM UTC

Hi @INFO31058822cx5d,

 

Welcome to our community!!

 

Are you still facing this issue? You can try it after clearing the cache/cookies of your browser or try working on private/incognito mode to check if it makes any difference.

 

Let us know how it goes.

 

Thanks,

Amitej

 

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