Skip to main content
F
fauna_7145
Participant
October 22, 2025
Question

Downloading changes my icons

  • October 22, 2025
  • 3 replies
  • 97 views

Occasionally, my icons shift and/or change size and orientation when I download or export. I have not found a solution yet. I usually just resort to deleting the icon, but I really wanted to keep this one because I thought it looked nice on this year's Christmas cards. Does anyone else have this issue?

I included a SS from before & after, IOS on web.

3 replies

M
Community Manager
mahmoud_5524Community Manager
Community Manager
October 28, 2025

Hi @fauna_7145 ,

 

We couldn't access the link you shared with me. Can you please grant the access and reshare it with me? 

 

Thanks 

 

ˆMM

M
Community Manager
mahmoud_5524Community Manager
Community Manager
October 22, 2025

Hi @fauna_7145 ,

 

Can you please share the project link with me via DM, so I can forward it to our engineering team? 

 

Thanks

M
Community Manager
mahmoud_5524Community Manager
Community Manager
October 22, 2025

Hi @fauna_7145,

 

Thank you for sharing your screenshots and details — we completely understand how frustrating it is when your icons shift or change during the download process.

 

You can try clearing your browser cache or restarting the app before exporting, ensuring that all elements are grouped or flattened, and checking if the issue persists on another browser or device.

 

Could you let us know if this happens with all projects or just specific ones, and whether the icons are custom uploads or from Adobe Express?

 

We’ve shared your case and screenshots with our engineering team to investigate. Thanks so much for your patience — we’ll keep you updated!


^MM

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices