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Mystic_uniqueness5E81
Participant
February 17, 2025
Question

Downloading videos

  • February 17, 2025
  • 1 reply
  • 153 views

I am trying to download videos through Adobe Express but when the countdown ends, I find nothing in my downloads. PNGs download without problems. I tried clearing browser cache etc but still the same. Is there a bug or has anyone encountered this issue

?

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
February 17, 2025

Hey @Mystic_uniqueness5E81, Welcome to the Adobe Express community!

 

This shouldn't be happening! Is this issue also occurring with other video exports, or is it just with one specific file? Could you share the project with us to investigate this? Have you tried downloading it from a different browser (Edge, Chrome, Firefox or Safari) or their incognito/private modes? Try once from the mobile app too to see if that makes any difference. 

Also, can you check once in the video project if there's a blank layer showing up? If yes, try downloading the project after deleting the blank layers.

Let us know about your observations!

 

Thanks,

Amitej

M
Mystic_uniqueness5E81Author
Participant
February 18, 2025

so I have tried once again this morning using Chrome both normal and incognito however still no download. I tried with Edge and it worked fine. Than I went to download second video using Edge but it did not work. Can you please guide me on how to share projects as i'm still new to Adobe Express.

 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 18, 2025

Hi 

@Mystic_uniqueness5E81

,

Thanks for trying the steps above. Private messages should be accessible from the envelope in the top right corner. This should be the direct URL- https://adobe.ly/41kR5ze

 

Regards,

Tarun

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