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A
agathe_9243
Participant
May 23, 2025
Question

Echec de téléchargement - vidéo

  • May 23, 2025
  • 1 reply
  • 425 views

Bonjour, 

J'ai terminé de travailler une vidéo sur Adobe Express, et au moment de la télécharger en format MP4, cela m'indique ce message sans plus d'explication. 
J'ai essayé de raccourcir, de télécharger en qualité inférieur mais cela ne change rien. 

Quelqu'un a t-il rencontré ce problème ? 

Merci pour votre aide ! 

 

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
May 23, 2025

Hi @agathe_9243

Sorry to hear about your difficulties. Could you please try these troubleshooting steps and see if they help?

  • Test in different browsers  - Chrome, Edge, Safari
  • Try creating a duplicate instance of the file and downloading from there

If both of these fail could you share a link to the duplicate instance you created with me privately and it set to so anyone can download? I'd like to try recreating the issue myself.


Thanks,
Dave

A
agathe_9243Author
Participant
May 23, 2025

Hi Dave,

Thank you for your response. I tried using a different browser and duplicate but it still doesn't work.

Could you please let me know how I can share my content with you for you to take a look?

Best regards,
Agathe

A
agathe_9243Author
Participant
May 23, 2025

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