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Participant
September 13, 2024
Question

Element Background Issue

  • September 13, 2024
  • 1 reply
  • 156 views

Hey there! I fell in love with a element background for a business card I am working on. However, it's not loading the picture that is displayed anymore! Someone please help me. I've attached a photo for reference. Notice where my cursor highlights the photo I want - but then on the actual template, it's uploading a random photo. Just not sure how I can fix this. Thanks in advance!

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1 reply

David__B
Adobe Employee
Adobe Employee
September 13, 2024

Hi @saltwatersweeps


Sorry to hear about your difficulties. Do any of these things help:
- Click on the background to select it and use the Detach page background option from the Image panel. After that try applying a new background

- Create a duplicate instance of the file and see if the issue occurs from there
- Try clearing the browser cache and see if the issue persists

https://adobe.ly/3XI9oML


Hope these help,
Dave