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Gabriel22243750p4s5
Participant
December 14, 2021
Answered

Error

  • December 14, 2021
  • 2 replies
  • 379 views

after the update, I can't open any of my projects, it gives an error and I can't move, nor open the project

This topic has been closed for replies.
Correct answer stephenc64134735

@stephenc64134735 Thanks for helping @Gabriel22243750p4s5 with this. @Gabriel22243750p4s5 Were you able to resolve your issue? Please let us know.

 

Thanks,

Saquib

 


The web/desktop platform seems to be working fine now ... after actively using my mobile app

2 replies

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Nevil22256961s8y4
Participant
December 15, 2021

I had the same problem - I could sign in and open my express.adobe homepage, and see all my projects but I couldn't open the projects to edit them. I kept getting a 'Bad connection' error message. Opening in incognito mode worked. And clearing cache worked.

    S
    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    December 14, 2021

    Hi Gabriel,

     

    We're sorry to hear that you've run into this issue!

     

    Would you be able to clear cache or try again with the incognito/private mode on the browser you are using?

     

    Let us know if this helps.

     

    Thanks,
    Saquib

    G
    Gabriel22243750p4s5Author
    Participant
    December 14, 2021

    I'm Brazilian, so the error is in Portuguese, but this is what appears

     

     

     

    S
    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    December 14, 2021

    Thanks for sharing the screenshot.

     

    Did you try the above-mentioned steps? Let us know if that works, otherwise, we will dive deeper.

     

    Thanks,

    Saquib

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