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Gabriel22243750p4s5
Participant
Dec 14, 2021 1:46 PM UTC
Answered

Error

after the update, I can't open any of my projects, it gives an error and I can't move, nor open the project

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stephenc64134735Correct answer
Participant
Dec 14, 2021 4:04 PM UTC

@stephenc64134735 Thanks for helping @Gabriel22243750p4s5 with this. @Gabriel22243750p4s5 Were you able to resolve your issue? Please let us know.

 

Thanks,

Saquib

 


The web/desktop platform seems to be working fine now ... after actively using my mobile app

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9 replies

Nevil22256961s8y4
Participant
Dec 15, 2021 5:24 AM UTC

I had the same problem - I could sign in and open my express.adobe homepage, and see all my projects but I couldn't open the projects to edit them. I kept getting a 'Bad connection' error message. Opening in incognito mode worked. And clearing cache worked.

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    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    Dec 14, 2021 1:58 PM UTC

    Hi Gabriel,

     

    We're sorry to hear that you've run into this issue!

     

    Would you be able to clear cache or try again with the incognito/private mode on the browser you are using?

     

    Let us know if this helps.

     

    Thanks,
    Saquib

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    Gabriel22243750p4s5Author
    Participant
    Dec 14, 2021 2:05 PM UTC

    I'm Brazilian, so the error is in Portuguese, but this is what appears

     

     

     

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    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    Dec 14, 2021 2:33 PM UTC

    Thanks for sharing the screenshot.

     

    Did you try the above-mentioned steps? Let us know if that works, otherwise, we will dive deeper.

     

    Thanks,

    Saquib

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