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Juliodeoz87
Participant
April 13, 2023
Question

Error

  • April 13, 2023
  • 1 reply
  • 199 views

La app se congela, no me deja ingresar, ya intenté borrar el cachy y reinstalar y no funciona. ¡Ayuda!

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1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 17, 2023

Hi @Juliodeoz,

 

Welcome to the Adobe Express Community!!

 

Would you mind telling us which platform you are working on? Is it iOS or Android? Since when are you having this issue? Is there a specific workflow you follow that leads to the app freezing? 

Ensure the mobile device and the application are updated to the latest version. If possible, share a screen recording of the workflow; you may also want to share the device make/model for us to investigate the issue.

 

Best,

Amitej

    J
    Juliodeoz87Author
    Participant
    April 19, 2023
    • Mi dispositivo es android, Motorola g30.

    El problema lleva unos 15 días aproximadamente. La aplicación está actualizada a su última versión.

    Adjunto vídeo.

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