error al descargar

Forum|Forum|3 years ago
November 20, 2022
2 replies
812 views

switchToPage(undefined) out of bounds, current buffer covers pages 0 to 1
code: 500
requestId: 6wEuNjxAfuhNdzNLhQFhcWubrizcb1z2

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BrandBridgeMarketingSarah

Participant

Is there a fix to this PDF download error? I'm struggling with this as well. Thanks!

Amitej S

Community Manager

Hi @BrandBridgeMarketingSarah, @Weston5FD2,

We tried replicating this issue, but it worked fine on our end. Would it be possible for you to check after switching to a different internet connection? Ensure that you're not on a VPN or have an active firewall.

Also, as a workaround, I'd recommend you download the project as a JPEG & then use the Adobe Express Quick Action 'Convert to PDF' to get a pdf export, so your work doesn't get hampered.

Let us know how it goes.

~Amitej

F

Faycal258657503v3f

Adobe Employee

I've been having the same issue as well when trying to send 3 images to print as PDF. It's #2/3 that is the issue. I have tried Chrome and Safari, regular and Incognito, and get the error below. I was hopeful of the work around, thank you for the tip, but it maybe doesn't work for multiple pages, or the same issue is prevent this workaround.

switchToPage(undefined) out of bounds, current buffer covers pages 0 to 1
code: 500
requestId: SvZEqE6Xtj7EZOJoUUZFlC8hHVaaBT4U