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CDD FDR
CDD FDR
Participant
Aug 15, 2023 2:22 AM UTC
Question

ERROR EN ADOBE EXPRESS

Hola 👋 Hace unos dias comente en el PlayStore sobre esta app. Estoy pagando y tengo problemas al abrirla. La uso un tiempo y comienza a decirme que la app no responde. Me aconsejaron que borrara el cache de a app, pero aun continua haciendolo.

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Aug 22, 2023 9:38 PM UTC

Hello @CDD FDR,

 

We understand how frustrating it can be to encounter performance issues while working in Adobe Express. Would you mind checking if all of your projects are synced online by navigating to the Adobe Express website on a computer?

 

If yes, kindly try deleting the app, restarting your device, and then reinstalling Adobe Express to check if it helps.

 

If the problem persists, kindly share more details, like the exact device make/model, the version of the OS/Adobe Express installed, details about the workflow when you encounter this problem, and a screen recording (https://support.google.com/android/answer/9075928?hl=en) of the problem, so we can better assist you.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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