Error in Video

Forum|Forum|11 months ago
April 23, 2025
1 reply
216 views

Hi Adobe Community, I’m keeping experiencing an unexpected issue while editing a video. I receive the following error message: “An unexpected problem has occurred. Try refreshing the page or go back to the home page.” The error included the following UUID: a0d84824-dce2-4065-8574-55b6033348c0 From what I understand, this identifier can help the support team trace the problem. I would really appreciate any suggestions or support on how to resolve it. Thanks in advance for your help. Best regards,

Video

A

Abhi.G @ ADBE

Adobe Employee

Hi @Carlo Stefano VDBP

Sorry to hear you are running into this crash. Is this happening on a specific file, or more broadly? If it's a specific file, do you mind sharing the file with me (please send me a direct message, so we can set up file-sharing).

Thanks

Abhi G

C

Carlo Stefano VDBPAuthor

Participant

Hi Abhi,

Thank you for your response, and I'm sorry for the delay in responding. The
link to the video is below. I appreciate your help!

Best regards,

https://new.express.adobe.com/publishedV2/urn:aaid:sc:US:5050c363-9746-4bcf-83db-0fdd36ea0c62?promoid=Y69SGM5H&mv=other

Tarun Saini

Community Manager

Hi

@Carlo Stefano VDBP

,

Welcome to the community! Thanks for sharing the project URL. Can you please share the edit access with me via private message to investigate further?

Regards,

Tarun

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