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Mackenzie2222741249ln
Participant
Dec 13, 2021 4:41 PM UTC
Question

Error Message

I have a class of students who are in the middle of making a spark video.  They can login to adobe, but they get an error message wen they are trying to edit their projects.  Can you please help??  It says bad connection.  Firewall blocking spark.  

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3 replies

Community Manager
Manmeet2016Community Manager
Community Manager
Dec 13, 2021 7:06 PM UTC

Hi Mackenzie,

 

We have come up with this workaround. Please try clearing cache/incognito window. Check if this works.

We will be looking forward for your response.

 

Thanks,

Manmeet

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    Community Manager
    Manmeet2016Community Manager
    Community Manager
    Dec 13, 2021 6:20 PM UTC

    Hi Mackenzie,

     

    Sorry for the troule! Could you please check with your local IT team once as this is related to firewall. If still you need any assistance from us. Kindly share the screenshot of the error and we will be more than happy to assist you. 

     

    Manmeet

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Dec 13, 2021 6:12 PM UTC

    Hi Mackenzie,

    Sorry for this. Let me see if I can can get an answer for you. I do have one question, though: was everything working OK before this morning 7AM PST?

     

    I'll ask if there might be anything going on behind the scenes that might be affecting your students' projects.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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