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beadrawer
Participant
Oct 23, 2022 3:20 AM UTC
Question

error message after clicking 'edit project' on a video project on adobe express

I receive this message, when i try to click 'edit project' on a video project：

 

Sorry we are having trouble connecting to your servers Error: E_FETCH_COMPOSITION Status: 500 Request ID: GjX6cdP70CgvvvsUnP1KIVJYcdhsctd

 

anyone know how can i open the project successfully?

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1 reply

Community Manager
Manmeet2016Community Manager
Community Manager
Oct 24, 2022 11:49 AM UTC

Hi @beadrawer, Could you try clearing the cache / cookies of the browsers you're working on? You may also try working on Incognito/private browser mode. Also, please check if you have any VPN or protection software (antivirus, firewalls). These generally modify the internet connectivity to the services on PC devices. If you have such software on your PC, could you try using Adobe Express after disabling them to check if that makes any difference? 

 

We will be looking forward to your response. 

 

Thanks

Manmeet

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