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Adam27481067p7kb
Participant
Dec 7, 2022 11:45 PM UTC
Question

Error message downloading as PDF

I have a flyer comeplte and when i try to download as a pdf, I get this message. Not sure if it matters but I used a jpeg as my background. I don't "think" that woudl matter but tryiong to think of anyhting out of the ordinary

Unknown image format.
code: 500
requestId: FAkO53ZJqct5WbqJtYDOYeZh88VaX0ty

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1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
Dec 8, 2022 9:00 PM UTC

Hi @Adam27481067p7kb,

It usually comes up when there's unsupported content in the PDF. Does the project has any animations in it? 

Can you download the project in JPG or PNG format? If so, you can use the 'Convert to PDF' quick action to get it in PDF format.

 

You may also refer to this Community thread for more info.

 

Best, 

Amitej

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