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hiranyaishere
Participant
May 20, 2022 1:14 AM UTC
Question

Error when attempting to publish to Instagram (branched discussion)

Hello, 

 

This is a great to hear that Content scheduler is being rolled out. I've scheduled some posts for Instagram in CCX web app, but they do not get published. It's always popping up with the following error. It does not retry or have any other information. Any ideas on how this can be resolved and publish posts? 

 

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    9 replies

    Rick278051653c0v
    Participant
    Jan 4, 2023 9:15 PM UTC

    I am having the same issue. My connected accounts were all working before but now Facebook and Instagram receive this error. I see that this thread is from May 2022, and that the most recent addition was in August. How long will it take for your team to "look into this"? We're left paying for a service that doesn't fully work and there seems to be no solution from Adobe other than disconnect and reconnect. Again, everything was working fine until a week or two ago.

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      alexm57296433
      Participant
      Aug 5, 2022 10:11 PM UTC

      I'm having the same issue and have double checked all the settings suggested below but still nothing. Anyone find a better solution? My IG connection was working perfectly up until a couple weeks ago and now I'm having to manually post everything which is growing very old. All other accounts are working fine.

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        David__B
        David__B
        Legend
        May 20, 2022 3:26 PM UTC

        Hi Hiranya,

        Sorry to hear about your difficulties. What type of Instagram account are you using (personal or business)? You might try disconnectng and reconnecting your Instagram account and see if that helps. If you're using a personal account you'll need to approve the post from your mobile app to publish it.

        This article has instructions for the account linking process
        https://helpx.adobe.com/express/using/connect-social-media-accounts-to-scheduler.html

         

        Please let us know if these help,

        Dave

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        hiranyaishereAuthor
        Participant
        May 20, 2022 3:46 PM UTC

        Hello @David__B Thank you for the response. 

        I'm using business account. I did try to disconnect and reconnect couple of times. No luck. I tried scheduling different posts as well, none of them are going through. Any ideas on how to resolve this issue? 

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          David__B
          David__B
          Legend
          May 20, 2022 4:08 PM UTC

          Thanks for confirming, would it be possible to try reconnecting your account again as described under the steps in the Connect an Instagram business profile to Content Scheduler? Did you receive the screen under step 4 and have all options allowed?

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