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Participant
May 9, 2022
Question

Errors when saving

  • May 9, 2022
  • 2 replies
  • 138 views

i have been having issues with the clouds in my project. Sometimes they disappear completely. When saving the colour changes. When I go to my project view the colours are different. When I try to send it to adobe I get errors.   

 

 

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2 replies

Participant
May 16, 2022

I'd like to add that I have the same issue. I reinstalled the app just now (Android) and the problem still occurs. What I'm seeing is that CC Express doesn't save the latest draft when you close it, it saves from sometime before, even though on the thumbnail it shows the latest. 

 

Here showing the up to date version right before I closed the app:

Here showing what I had a few minutes before closing the app (this is after tapping the project shown above to edit).

The two should match AND have the most up date version (first picture) but they don't. 

Community Manager
May 9, 2022

Hi Amanda, 

 

Thanks for bringing this to our notice. Hope we can help! Did you try reinstalling the app? Have you made any changes to it? When was the last time this worked fine for you? Did you try this on a different device?  Kindly revert with all these details and we will proceed accordingly. 

 

Thanks

Manmeet

Participant
May 9, 2022

No I lost all my projects now. Really... 

Participant
May 9, 2022

I'm on iPhone 12 Pro Max using the adobe apps all of them with my adobe account and it's not syncing either.