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travis.minnich
Participant
September 25, 2022
Question

Everything Is Missing?

  • September 25, 2022
  • 1 reply
  • 125 views

All of my work has gone missing. Nothing is saved. When I go to create a new design, it still doesn't show up. I'd like to believe with hope that all my work is somewhere in the cloud and someone can magically access it all back for me...

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1 reply

M
Community Manager
Manmeet2016Community Manager
Community Manager
September 26, 2022

Hi Travis, 

 

You have not mentioned which app you are referring to. If it's Adobe Express, try logging in with the same email/user id under which you had all your projects and check if you can access them. We ask because your projects are tied to your login method. For example, if you create a project with a Facebook login, then access Creative Cloud Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two different Gmail addresses. 

 

If that does not work, try duplicating the project again. Also, would you be able to try again on another network/wifi? You can also refer to this thread: https://community.adobe.com/t5/adobe-express-discussions/troubleshooting-previous-projects-not-opening-in-creative-cloud-express/td-p/12591557 to check different troubleshooting steps. Check if this works. If not, please send us (DM) the URL to that project so we can investigate it.

 

Thanks

Manmeet

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