Skip to main content
A
AudioVisualVirtual
Participant
February 18, 2022
Question

Exports incorrectly

  • February 18, 2022
  • 2 replies
  • 443 views

When exporting images from CC Express on my phone (LG running android 9) the preview does not match the exported file.

 

Exported image:

 

 

As shown in app:

This topic has been closed for replies.

2 replies

A
AudioVisualVirtualAuthor
Participant
February 24, 2022

Can I get some help with this please?

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
February 25, 2022

Hey there,

 

Sorry about the trouble you're facing with Creative Cloud Express. This shouldn't be happening.

Is this happening with other images, and what format are you downloading when this issue occurs. Also, please ensure that you're using the updated version of the application, and you can also try exporting the project using any browser on a desktop in case of urgency.

We are here to assist you, just need some more info.

 

Regards,

Amitej

A
AudioVisualVirtualAuthor
Participant
February 19, 2022

I believe I have narrowed the bug to just those projects that involve transparency and/or blend modes. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices