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Express App is very slow, and can't perform more than 2 edits to a photo at a time without crashing

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I'm using the desktop Adobe Express App. What I need it for is very basic- we had a photo shoot of our merchandise so I need to remove the backgrounds and make it white on each photo, straighten if necessary, crop each photo, and then adjust coloring because the lighting is too dark. It cannot perform all these functions as a single download or the download freezes, eventually what downloads is a black rectangle, and then subsequently I can no longer open any photo after and it gives me the error that it's not compatible with my computer. The only way forward is to restart my computer.

For example, I upload a photo and remove the background. If I download now, I'm fine. I just have to upload that picture to crop it, download that result, then upload it again to adjust the color and download that result. But if I remove the background, crop it, and make it brighter, and then download the result, it will show downloading for 5-10 min before finally giving me a black rectangle. If I try to redownload it, same thing. And when I try to upload the next photo, then I get the incompatible error and that won't go away until I restart my computer.

Plus, it's just so slow with each step. Even my very old Picassa app is faster.

I want to try using more features of Express but I don't even want to chance it because I can't keep restarting my computer when I'm in the middle of working. It seems like it should be able to do more than a sibgle function at once.

Rose DV

Community Manager

Hi there, @Enchanted_experts39d6!

Thank you for that detailed description, it's really helpful.

A few questions so we can narrow this down:

What are your system specs? (OS version, etc - you can find this under System Settings > About on Mac or Settings > System > About on Windows)
Which version of Adobe Express are you running? (Help > About Adobe Express)
Roughly how large are the photos you're editing? (file size and/or pixel dimensions)
Does the issue happen if you use Express in a web browser (express.adobe.com) instead of the desktop app?

In the meantime, one thing that may help: after each Remove Background step, try closing the document before opening the next one rather than staying in the same session. The symptoms you're describing - progressive slowdown, black output, then the compatibility error - suggest the app is running low on memory after repeated image operations, and closing the document between steps should release those resources.

Rose

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Enchanted_experts39d6Author

Participant

Your "one thing that may help" is literally what I said I'm forced to do. So no, that doesn't help. And Adobe should be able to run more than one function at a time. Unless you are suggesting I should close Adobe completely after each step, which 1) same issue of I should be able to do more than one step at a time; 2) would be ridiculous as far as Adobe running low on memory after simply removing a background; and 3) closing the program completely increases the chances I get the "your system is not supported error" next time I open it.

Exact same issues with the website- ridiculously slow download times, can't perform multiple operations for one download, eventually I get the "your system is not supported error" when I do try to perform, say, both remove background and brighten.

It literally took me two and a half hours just now to remove the backgrounds, crop, and brighten 12 pictures. That's insane. And now with the last one, I got the incompatible error and the downloaded black box, which once it appears on the app will also appear on the website version, so now I'm stuck having to restart my computer.

My photo files are about 7-10mb in size. Where you told me to find the app version was not there. There's no "about Abode Express" under the help section, but maybe it will be there once the app decides to work again. But I literally just downloaded the app 2 weeks ago.

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Rose DV

Community Manager

Thanks for clarifying, @Enchanted_experts39d6,

Since the same slowdown, black downloads, and “system not supported” error occur in both the Adobe Express desktop experience and the web version, I’d like to treat this as a reproducible performance/export issue rather than ask you to keep splitting a normal editing workflow into separate downloads.

Could you share just two remaining details?

Your OS and version, and how much RAM your system has
Your browser and version when using Express on the web

If possible, please also attach one of the original photos that reliably reproduces the issue, or send it to me privately if you’d rather not post the merchandise image publicly. I will DM you my email address just in case you need it. That will give us something concrete to reproduce with.

And one correction from my earlier reply: there isn’t a separate Express desktop app version number I need you to find, so please disregard that request.

Thanks for sticking with this while we narrow it down!

Rose

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Brandon226081884zg8

Participant

Have done all these things. This is the only product that doesn’t work for me. Seems to be an Adobe issue. If Adobe cannot fix it, people are going to use other products and their stock will continue its plummet.

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Rose DV

Community Manager

Hey @Brandon226081884zg8 - I moved your comment here since your issue may or may not be related and I’d like to do some troubleshooting to see if it’s something on our end.

Can you provide:

Your device type (Android, iPhone, Windows, or Mac)
Browser and version (if using the web app)
Whether the issue occurs in one project or multiple projects
A screen recording or screenshot (if possible)

Thank you!

Rose

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