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mikew3692789
mikew3692789
Participant
April 21, 2025
Question

Express files missing, Spark files still there

  • April 21, 2025
  • 2 replies
  • 224 views

Back in April of 2022, we were having trouble with Spark file access, and were notified the platform was moving to Express.  So we took approximately 40 projects and changed them from Spark to Express (I have all of the generated Express hyperlinks and they still work fine).  However, when I go into my projects, it only shows the older original Spark projects (which will soon be deleted).  What hapened to the Express files that I have generated?  I would like to edit some of them and update the link. 
I have tried logging in on different browers, clearing cookies/cache which are recommended in different posts and nothing has changed regarding the projects available in my acocunt.  
I only ever used one email address and only ever logged into it using Firefox.  Tested with edge as well and same results.   

In addition, the older generated Express links no longer work on mobile devices.  I get a 404 Content not available error. 

    2 replies

    E
    epic_realist5E04
    Participant
    May 14, 2025

    I am having a similar problem all the things I have done from the begining of May have all disapeared which is really disapointing.

    Where on earth has it all gone and why has it all gone if it was save in the same month we are still in?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 14, 2025

    Hi 

    @epic_realist5E04

    ,

    Thanks for reaching out! We're sorry to hear about this. Could you please let us know the platform you're using? Is it on desktop or mobile? Have you tried signing out and signing in again to check if that helps?

     

    Also, please ensure you're signing in your correct profile. Check this article for more info- https://adobe.ly/3ZfNn8o

     

    Regards,

    Tarun

    E
    epic_realist5E04
    Participant
    May 14, 2025

    Adobe Express is what I have been using.

     

    I have not only logged out and logged back in again i have refresshed my phone and computer still to see nothing about a months worth of stuff is missing.

     

    I have also ensured I have logged into the correct profile. 

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    April 21, 2025

    Hi @mikew3692789

    I wondered if the files that you see in Express were actually the ones which got migrated previously are not at risk for being deleted. Would it be possible to share some screenshots of what you're seeing? What makes you think these files will be deleted?


    Thanks,
    Dave

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