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Tarun Saini
Community Manager
Community Manager
August 28, 2025

Hi @default31706313n2hwap,

 

Welcome to the community! We're sorry to hear about this. Could you please elaborate more about the issue you're encountering? Are you getting any error messages? If so, what is the error? 

 

 

 Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Regards,

Tarun