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eManu
eManu
Known Participant
September 3, 2024
Question

Fichiers introuvables sur Adobe Express

  • September 3, 2024
  • 1 reply
  • 408 views

Bonsoir, je viens d'installer l'application Adobe Express sur mon nouveau téléphone, maios lorsque je vais dans mes fichiers, ceux-nin n'apparaissent pas. Pourtant ils sont bien présents sur la version web.

Comment y accéder sur mon android ?

Merci pour vos conseils et votre aide.

Manu

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 6, 2024

Hi 

@eManu

,

 

Thanks for your patience. Please answer a few questions below-

 

 

  1. Have you tried logging out and back into your Adobe Express account on the new phone?
  2. Are you using the same account on both the web and mobile versions?
  3. Since when are these projects missing?
  4. Format of the missing projects - How many were Page/Post/Video?
  5. Can you share the names of the missing projects?

 

We're here to help, just need some info.

 

Regards,

Tarun

 

eManu
eManuAuthor
Known Participant
September 9, 2024

Hello, @Tarun Saini 

1. Yes, I've tried logging out and logging back in, but the files still don't appear.

2. Yes, I use the same account because I only have one. I used to be able to see the files created before migrating from the old application to the new one, but I had to do something because I can't see them anymore either.

3. the files are missing on my new smartphone since I installed the application. They are present on the web interface, but not on the application on my phone.

4. These were exclusively images for social networks (stories and square posts) and a few AI-generated images.

5. here's the last image taken this morning via the web interface on my PC: https://new.express.adobe.com/id/urn:aaid:sc:EU:01cbdd0d-94c2-5748-b252-9b3120b555fa?invite=true&promoid=Z662FLTQ&mv=other

Thank you for your help.
Manu

 

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