file convert wrong

Forum|Forum|2 years ago
August 16, 2023
1 reply
181 views

hey, spent days working on my project, and you change system, file converting, after that all original pictures are lost, allowed download old file, download is pure black pictures Extremely frustrating. how can I get the old back?

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E

Erika30380182angv

Adobe Employee

Hello,

I'm sorry you're experiencing this. I would love to help you resolve it. Can you please share screenshots of what you're seeing along with the url of the project when opened in the editor? Thank you.

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