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Participant
Aug 16, 2023 2:07 PM UTC
Question

file convert wrong

hey, spent days working on my project, and you change system, file converting, after that all original pictures are lost, allowed download old file, download is pure black pictures Extremely frustrating. how can I get the old back?
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1 reply

Adobe Employee
Erika30380182angv
Adobe Employee
Aug 16, 2023 8:13 PM UTC

Hello, 

 

I'm sorry you're experiencing this. I would love to help you resolve it. Can you please share screenshots of what you're seeing along with the url of the project when opened in the editor? Thank you.

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