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sarah5280
Participant
June 29, 2023
Answered

Files missing / Adobe Express Beta

  • June 29, 2023
  • 4 replies
  • 3236 views

I don't remember what the prior express app in the Creative Cloud was called (perhaps it was just 'Adobe Express' without the word 'Beta'?) but with the arrival of the new 'Adobe Express Beta' I cannot find my roughly 100 design files from the previous express app. Please help.

    This topic has been closed for replies.
    Correct answer Amitej S

    Hi @Sarah 

     

    Welcome to Adobe Express Community!!

     

    The projects created with non-Beta Adobe Express can be accessed at express.adobe.com with the same Account ID you used. You'd find all your projects there.

    And

    The projects created in the BETA app will be available only at new.express.adobe.com/

     

    Also, I'd like to inform you that Adobe Express BETA projects differ from those in Adobe Express(non-Beta). And currently, it is still not possible to move projects between the two versions, but that feature will be available soon.

     

    Let us know if this helps!

     

    Best,

    Amitej

     

     

    4 replies

    H
    HAL9000_2023
    Participating Frequently
    August 21, 2023

    This needs scalating. It is a serious issue. Can someone from adobe take ownership and provide a solution to access the projects in "old" Adobe Express?


    I have a website that needs editing, wedding invitation with all invitations rolled out... I NEED A SOLUTION THIS WEEK OR WILL BE FACING SERIOUS ISSUES. 

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      August 28, 2023

      Hi @HAL9000_2023.

       

      We understand the frustration and difficulties you faced with the new Adobe Express.

       

      We've been working on improving the app experience and have come up with updates that might help you with these issues. I'd suggest you go through this announcement post: https://community.adobe.com/t5/adobe-express-discussions/updates-for-the-new-adobe-express-as-of-aug... and follow the steps for Migrating all folders & files issue and also Webpage Conversion issue.

       

      Let us know if it helps.

       

      Thanks!

      Amitej

      M
      Megan22658813uiie
      Participant
      August 16, 2023

      I am also unable to access the (prior) version, even using direct links or trying to launch from Adobe Creative Cloud. We had web pages that are published and need editing and without warnign I am now unable to access. Yesterday I was creating in the prior version just fine, today there is a major roadblock and I have to recreate the whole project in Beta. Very frustrating.

        E
        Adobe Employee
        Erika30380182angv
        Adobe Employee
        August 16, 2023

        Hi Megan, 

         

        I'm sorry for the frustrating experience. Are you able to find your web pages in the new version of express? All of your web pages should have been migrated over. Please provide screenshots and I'll do my best to assist. Thank you! 

        V
        vtanzi
        Known Participant
        August 16, 2023

        I also cannot open a large project I was working on.  All of my other Adobe Express Pages moved to the New Version but I am missing one critical project.  Can you help?

        jenniferd66317051
        jenniferd66317051
        Participant
        July 27, 2023

        I have also lost all of my work. Is there any way to get all of our project back?  Not a single link works either, its like the files are no longer there? I tried going to the old version and have had no luck.

         

          R
          Renee28692996tuhl
          Participant
          August 11, 2023

          I also have lost all of my files from using the legacy Adobe Express (Spark?) 2020-September of 2022. Please assist or forward my request.

          Thanks.

          Renee

            R
            Renee28692996tuhl
            Participant
            August 16, 2023

            Amitej S
            Community Manager
            Amitej SCommunity ManagerCorrect answer
            Community Manager
            July 6, 2023

            Hi @Sarah 

             

            Welcome to Adobe Express Community!!

             

            The projects created with non-Beta Adobe Express can be accessed at express.adobe.com with the same Account ID you used. You'd find all your projects there.

            And

            The projects created in the BETA app will be available only at new.express.adobe.com/

             

            Also, I'd like to inform you that Adobe Express BETA projects differ from those in Adobe Express(non-Beta). And currently, it is still not possible to move projects between the two versions, but that feature will be available soon.

             

            Let us know if this helps!

             

            Best,

            Amitej

             

             

              R
              raelleg37852818
              Participant
              July 4, 2023

              I have exactly the same problem. I can access Adobe Express Beta, but all of my files are still on the old Adobe Express which I am unable to access. I just receive an error message saying refresh to login, but it never works. Have tried different internet connections, Chrome and Safari, the iPhone App, clearing cache and incognito mode. Nothing works. You'd think a company like Adobe would be able to weed out these issues before going live with the product. Absolutely ridiculous.

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