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fmedinard
fmedinard
Participant
Jun 13, 2026 2:17 AM UTC
Answered

Firefox shows "Server Not Found" / DNS resolution failure for new.express.adobe.com when accessing the Adobe Express promo link, even after trying a different device and resetting Wi-Fi/router connection.

Issue: Cannot access Adobe Express portal via promo link

Product: Adobe Express (Web)

Platform: Firefox (latest version)

URL: https://new.express.adobe.com/home/get-started?promoID=X6FJHFSK&mv=other&mv2=ff-home&locale=en-US

Steps:

  1. Open Firefox
  2. Navigate to the URL above (received via promo campaign link)
  3. Wait for page to load

Expected: Adobe Express "Get Started" page loads successfully

Actual: Browser returns "Server Not Found" error — "Firefox can't connect to the server at new.express.adobe.com"

Additional notes:

  • Tried suggested fixes: different device, checked modem/router, disconnected/reconnected Wi-Fi — issue persists
  • DNS resolution appears to fail for new.express.adobe.com specifically
  • Issue likely affects all users following this promo link (promoID=X6FJHFSK, mv2=ff-home)
reneliscornerCorrect answer
Participant
Jul 13, 2026 3:57 PM UTC

@reneliscorner Update. Found on another thread that you have to change your DNS settings to 8.8.8.8 and it worked for me!

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8 replies

fmedinard
fmedinardAuthor
Participant
Jun 16, 2026 11:29 PM UTC

Hi, ​@Amitej S, thank you for taking an interest in my case.

The availability issue occurs across all browsers and operating systems I have tested. I have tried accessing it from Windows using Edge, from my mobile device using Safari, and also from Ubuntu using Firefox, but the same error appears in every case. Additionally, I checked the connection from both my home network and using mobile data, and the result is the same. I even have trouble accessing from the mobile application.

 

The strange thing is it's only happening with Adobe Express, all the other Adobe web apps load just fine.

 

I am currently located in the Dominican Republic.

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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
Jun 29, 2026 2:48 PM UTC

Thanks for sharing additional info!

Can you try skipping the promo link and going directly to express.adobe.com, then redeem your promo at account.adobe.com → Plans & Products → Redeem a code?

You may also want to go through this article once: https://helpx.adobe.com/in/enterprise/kb/network-endpoints.html and check if for Adobe Express, all necessary requirements are fulfilled. 

Let us know how it goes!

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reneliscorner
Participant
Jul 13, 2026 12:55 PM UTC

Hello, I'm also located in the Dominican Republic and have been an adobe user for many years, I was able to use Adobe express a few months ago but currently I'm not, it's showing me the same error mentioned here on every browser, could you help me please?

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    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    Jun 15, 2026 12:00 PM UTC

    Hi ​@fmedinard, thanks for reporting this. 

    I tried the link on my end and it worked without any issues across all browsers, including firefox. Could you let us know whether you're connected to a workplace or home network? Also, please confirm whether you're using a VPN, firewall, ad blocker, DNS filtering service, or any browser extensions that might affect connectivity.

    It would also be helpful to know:

    • Whether the issue occurs only in Firefox or in other browsers such as Chrome, Edge, or Safari as well.

    • Whether you're able to access Adobe Express directly at the main site, or if the problem is limited to the promotional link.

    If possible, please share a screenshot of the error message and your Firefox version.

    Once we have those details, we can investigate further.

    Best!

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