Font Not Found Code 500

Question

I'm tyring to download a PDF of a project I made in Adobe Express. I had tried to use Helvitca font but no matter how I imported the font I kept getting error messages and it did not look right. I ended up deleting the font and changing all of the fonts in the project but I am still receiving the error message below. Please help!

Emily261906196e0j · Accepted Answer

Hmm. It could be a licensing issue. Where did you get that particular Helvetica font? Is it only the Light version that you uploaded? Otherwise, did you log all the way out of everything and try again? It could be a caching problem with your browser or with Express. If you copy or duplicate the project to a new file, does the error still show up?

I ended up just re-creating the project. That worked!

J E L · Answer

Hi @Emily261906196e0j I'm sorry to hear about the error. It could be that there are still some traces of the Helvetica Neue Light font in the document. Did you upload this font from your computer into the Brands folder? Are you sure you have a full license to use the font? If you try to upload another custom font, do you get the same error message? Let us know how it's going.

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