Free plan for nonprofit

Hello, at our organization—Kutná Hora Library (ID No. 62951491)—we enjoy using Adobe Express; specifically, my PR colleague and I do. We took advantage of the offer for nonprofits providing a free annual plan. I (admin@knihovna-kh.cz) successfully received the code for Adobe Express, but my colleague (jungwirthova@knihovna-kh.cz) consistently receives a discount code for Adobe Acrobat Pro instead. I even tried the process for her just as I had done for myself, but the result was the same: an Acrobat discount. What are we doing wrong?