Frustration with Adobe Apps on Android – Endless Login Loop

Forum|Forum|1 year ago
February 16, 2025
6 replies
396 views

Can someone please explain why trying to open any Adobe app on my Android device is such a nightmare? These apps are part of my subscription, but the experience is so frustrating that I’ve stopped using them altogether.

Here’s what happens: I open the app, approve the number displayed on the screen, enter the required codes, and follow all the steps. Yet, no matter what I do, I keep getting looped back to the login screen. It’s incredibly frustrating and feels like a waste of time.

Does anyone else experience this issue? Adobe really needs to address these problems because this level of inconvenience is unacceptable, especially for paid software. Any advice or solutions would be greatly appreciated!

R

Red PointAuthor

Inspiring

I contacted Adobe support to resolve the issue with logging into my Android app. After being transferred four times and spending over two hours on trial and error, I was finally able to log in—apparently, you need support just to log in! The entire process is unnecessarily complicated and frustrating, especially on Android devices. My experience was particularly awful.

During the login process, I was prompted to approve the login, which I did. After clicking "approve," a code was displayed, but there was no field to enter it. To make matters worse, the code couldn’t be copied, so I had to manually write it down. By the time I tried to use it, the code had already expired, forcing me to restart the entire process from scratch.

The fact that I had to be transfered 4 x when contacting Adobe support is a testimony to how bad this process really is.

The Adobe app login process on Adroid phones is absolutely RIDICULOUS!

It’s needlessly convoluted and user-unfriendly, especially for Android users. This level of difficulty for something as basic as logging in is completely unacceptable.

Tarun Saini

Community Manager

Hi

@Red Point

,

I'm really sorry to hear that you're experiencing this frustrating login loop issue with Adobe apps on your Android device.

To help troubleshoot this problem, could you please let us know the make and model of your device? This information will be really helpful in identifying any device-specific issues and finding a solution for you.

Please check this article for more information - https://adobe.ly/42YDdM0

Regards,

Tarun

R

Red PointAuthor

Inspiring

All I want is an app so I can crop my images on my android phone. Why is that so difficult with Adobe?

R

Red PointAuthor

Inspiring

Why is Adobe Express adding watermarks to my images?

Frustrating. SOOOOOOO Frustrating.

R