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alexisdu6767
Participant
Feb 8, 2023 10:47 AM UTC
Question

Google Chrome closes itself after Adobe Express freezes

Hello, 

I am using Adobe Express since a while, but today, I have no idea what is happening, Adobe Express (that I use on the Chrome browser on PC) started to have some black screens on one of my project , and then at a moment, the screen just froze and Chrome closed by itself, which is very annoying, even more when you know that the the website is always very laggy (1-2 FPS while other websites can run at 50-60 FPS)...

I don't know how you can help me, but some pieces of advices can be very useful for me and for all the people who have the same error as me 🙂

Thanks and have a nice day

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2 replies

alexisdu6767Author
Participant
Feb 9, 2023 8:41 AM UTC

It happened a second time today, and Chrome doesn't want to reopen all the tabs that were open. Thanks the Adobe devs for having created a very-very-very-very-optimized website 🙄 and thanks Google chrome for not reopening my tabs... 

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Community Manager
Manmeet2016Community Manager
Community Manager
Feb 9, 2023 12:46 PM UTC

Hi there, 

 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. You can try signing out of the app and then signing back in. Try a different device as well. Try checking these things and report back with the screenshot. Thanks for your patience in resolving this problem. 

 

Thanks

Manmeet

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