Having issues downloading projects

Question

I have been using Express for close to 2 years and have never had any issues. However, all of a sudden, it is not allowing me to download projects in any format (PNG, JPG, etc). I click the option to download and it does nothing. I have tried logging out, closing and reopening the tab, and restarting my PC, but it isn't working still. Does anyone have any idea what I should do to fix this?

David__B · Answer

Hi Aubrey,

I'd suggest clearing the browser cache and test in private or incognito browsing mode. This kind if thing https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop and https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop

It might also be worth testing in a few different browsers too if you haven't already, Chrome, Firefox, Safari, Edge, etc.

Hope that helps,

Dave

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