Hello, I am experiencing a major inconvenience and need your assistance. I waited nearly 20 minutes

Question

Hello, I am experiencing a major inconvenience and need your assistance. I waited nearly 20 minutes to download a completed file from Adobe Express, even though my internet speed is good. This issue appears to be related to your servers. Please help resolve this problem.

Tarun Saini · Answer

Hi @ventroxuz,

Welcome to the community! We're sorry to hear about the difficulties. Could you please let us know the file format you're trying to download? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Regards,

Tarun

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded