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Participant
May 20, 2025
Question

Help: useful Ai tool no longer working

  • May 20, 2025
  • 1 reply
  • 120 views

AI Tool in Adobe Express has been very helpful. As of last week or so, it has been intermittent at best. Lately not working at all. The results simply say "Something is Wrong. Please retry or try again later." iPhone is updated. Adobe subscription confirmed. Please state exact steps to clear Adobe Express cache or any other suggestions to fix: 

1 reply

Tarun Saini
Community Manager
Community Manager
May 20, 2025

Hi 

@Shoreline Chica

,

Welcome to the community! We're sorry to hear about this. Have you tried signing out and signing in again to check if that helps? Did you try switching the internet connection or reinstalling the app? What happens when you try by using your mobile data instead of Wifi?

 

Regards,

Tarun