Skip to main content
C
Clay Hairdresser
Participant
April 10, 2025
Question

Helps whit downloads.

  • April 10, 2025
  • 1 reply
  • 98 views

When I try to download files in PDF the desktop becomes black for few seconds ad then the download restart but stops at 90%. How can I resolve this problem?

1 reply

M
Community Manager
mahmoud_5524Community Manager
Community Manager
April 10, 2025

Hi @Clay Hairdresser,

 

We’re sorry you’re experiencing this issue with PDF downloads in Adobe Express. Here’s how to troubleshoot it:

  1. Update Adobe Express via Creative Cloud.

  2. Clear cache (Preferences > Media Cache).

  3. Check folder permissions (ensure "Write" access).

  4. Try saving to Creative Cloud first, then download.

If the problem persists, please get in touch with Adobe Support and share:

  • Your OS version

  • Whether this happens with all files or specific PDFs

  • Any error messages you see

We appreciate your patience and will help resolve this as quickly as possible!


^MM

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices