A

Anonymous

Question

Heres my review i guess

Forum|Forum|2 years ago
April 23, 2024
10 replies
3097 views

I left this review on the App Store and adobe spammed me with a link in the reply to this forum. So here you go adobe. My subscription is already slated to end with Canva starting the first.

Update just updated some users to a new beta version of the app. The app is riddled with AI and it is harder than ever to edit images. As a long time customers and nearly a daily user of Express this has cut into my workflow in a big way. Running a small business, graphic design is a necessity and a budgeted item. I reached out to Adobe Support and they advised you can migrate back to the original app. However, this will be a required up date in May. Coincidentally he advised my subscription is up in May. If you don’t already use Canva, look into it. It has the same powerful editing engine but with tasteful AI integration (even though I don’t plan to use any of it). That’s what I am making the switch to when my subscription is up. Thanks for all the years Adobe. I just wished you remained as a company that supports artists as opposed to promoting machines that will kill organic art.

T

Ted_2023

Inspiring

I spend a fortune 🤑 on CC every year (even as a lowly hobbyist) ☹️😡. Acrobat and Express are absolutely appaling 🤡😱. I asked Gemini how to stop Acrobat from going unresponsive when I start it. Nothing worked. Editing with Acrobat or Express results in mindless, unrequested, productivity blocking changes.

Amitej S

Community Manager

Hi @Ted_2023,

I understand the frustration, especially when you’re paying for Creative Cloud and running into issues across both Acrobat and Express.

If Acrobat becomes unresponsive at startup, please make sure it’s updated to the latest version, and try disabling Protected Mode at startup under Preferences > Security (Enhanced) to see if that makes a difference.

Regarding unwanted changes during editing, could you share a specific example of what Acrobat or Express is changing without being asked? That will help us suggest a more targeted solution.

Regarding cost, it’s worth reviewing your current plan and the Adobe apps you actually use to see if there’s a better option for your needs.

If you can share the specific editing issues and your current plan, we can look into those further.

M

Mystic_contributor6985

Participant

I hate this software. Zero accountability from Adobe. I use it every day for work. It is god-awful, slow, and immensely frustrating to use every time. I can't say enough terrible things about it and how hard it is to use, even for someone who actually knows what they're doing on a computer. What is wrong w/ these developers and people who work for Adobe?

Surfertree

Participant

YES. I have used Photoshop Elements for almost 20 years, and as of now I’m getting rid of it. You are so right about “god-awful” slow. 25-30 seconds of lag after EVERY little crop or edit. BITE ME.

M

megan_1934

Participant

I wanted to cancel my subscription when I went to my account it said it didn't exist. When speaking to customer advisor it took ages to cancel the subscription as they couldn't understand what I wanted although it was a fairly simple thing "cancel subscription" they kept asking questions almost like I would give up and keep paying. When I kept asking they said I would but with a cancellation charge. I refuse to pay that as I can't see my account so once we asked for supervision he applied without cancellation charges.

Tarun Saini

Community Manager

Hi

@megan_1934

,

I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/4hwK6rZ

Regards,

Tarun

Andy Lambert

Community Manager

I'm sorry to hear that @36931712 , but thank you for your feedback. We will continue to improve. From an AI perspective, Adobe allows users to generate commercially safe content, marked with content credentials and for contributors to be compensated. Personally, I feel that's a very artist-first way of looking at AI.

Thanks!Andy

M

Mystic_contributor6985

Participant

Boo. Your software is absolutely terrible, Andy, and makes me want to pull my hair out every day. This is coming from someone who literally wrote software code for a living. You all at Adobe should be ashamed of yourselves. Don't but this software ever. It's absolultey awful.

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