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Participant
August 14, 2026
Answered

Hi I purchased the subscription by mistake I want to cancel it and get refund

  • August 14, 2026
  • 2 replies
  • 21 views

I want refund

    Correct answer Rose DV

    Hi there! I hear you, and I understand the frustration of running into an unexpected charge to cancel. I can't see or adjust accounts from the community side, so I don't want to guess at the specifics of yours, but the team who can actually review your plan and what applies to it is here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. They'll be able to walk through the cancellation and any options with you directly.

    Rose

    @ambitious_Brilliance5c68 ​@talented_speaker285f 

    2 replies

    Rose DV
    Community Manager
    Rose DVCommunity ManagerCorrect answer
    Community Manager
    August 14, 2026

    Hi there! I hear you, and I understand the frustration of running into an unexpected charge to cancel. I can't see or adjust accounts from the community side, so I don't want to guess at the specifics of yours, but the team who can actually review your plan and what applies to it is here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. They'll be able to walk through the cancellation and any options with you directly.

    Rose

    @ambitious_Brilliance5c68 ​@talented_speaker285f 

    Participant
    August 14, 2026

    The same thing has happened to me, adobe have ripped me off. They are trying to charge me £60 to cancel the subscription. I will be writing to them to complain, and seeking legal advice.