ho rinnovato l'abbonamento ma non stampa

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non stampa esce pop up allegato, come risolvere

justlearn

Community Expert

@kind_scientistdbc7 If you can’t print it, the first thing I would look at is your printer driver, firmware, and software updates. Speaking from experience, for whatever reason, I couldn’t print from my new MacBook Pro M5 Max because the Epson didn’t support my new Mac OS. Maybe, I looked at the wrong spot, because I literally just installed the Epson software and it works great. I even updated the Epson software on my wife’s computer as well.

Did you get a weird warning on your computer?

So, what I did, I open a different app, I used ‘Preview’ and selected ‘Epson’ printer. Quit ‘Preview’ and went back to Acrobat. And now, I can print:

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m

Imaginerie

Community Expert

Sorry, I will write in Englsih and offer an automatic translation below:
(Mi dispiace, scriverò in inglese e fornirò una traduzione automatica qui sotto:)

Is it happening in Adobe Express? It doesn’t show on your screenshot.
The error message comes from Adobe Acrobat so check checking here.

Also, can you share the steps you’ve taken exactly before getting the error message?

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Il problema si verifica in Adobe Express? Non si vede dallo screenshot che hai allegato.
Il messaggio di errore proviene da Adobe Acrobat, quindi controlla qui.

Inoltre, potresti descrivere esattamente i passaggi che hai seguito prima che comparisse il messaggio di errore?

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Meenakshi Negi

Community Manager

Hi kind_scientistdbc7,

Thank you for reaching out, and sorry for the trouble caused.

As mentioned, you are not able to print the document. Try the troubleshooting steps suggested in the followig help document: Error while printing PDFs in Acrobat.

If you continue to experience the issue, please share the following information:

Please let us know if the issue occurs with a specific PDF or with all files. Try to print a single page PDF and see if it goes through.
Please confirm whether the file is saved locally or on a network location.
A short video demonstrating the steps you are taking.
The complete version number of Acrobat you are using.
The operating system on your machine.

Once we have this information, we can further assess the problem.

We look forward to your response.

Let us know how it goes.

Thanks,

Meenakshi

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