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Participant
August 18, 2026
Question

How do I cancel subscription? It's not allowing me to cancel in App Store nor inside the app?

  • August 18, 2026
  • 3 replies
  • 32 views

How do I cancel subscription? It's not allowing me to cancel subscription in App Store nor inside the app. 

    3 replies

    Amitej S
    Community Manager
    Community Manager
    August 19, 2026

    Hi ​@natural_socialitecd7a! I’d suggest you to refer and follow the steps mentioned here: Delete your Adobe account

    You may want to try from a desktop browser, once! 

    Amitej S
    Community Manager
    Community Manager
    August 19, 2026

    Hi ​@Mystical_beautyb71f! The cancellation steps depend on where you originally purchased the subscription.

    If you subscribed through the Apple App Store, Adobe Express cannot cancel it directly. Go to iPhone/iPad Settings → [Your Name] → Subscriptions → Adobe Express and check for the cancellation option.

    If you subscribed directly through Adobe, you can manage the subscription from your Adobe account.

    If you're still unable to cancel, please contact Adobe Support for account-specific assistance. We, on the community, can't cancel subscriptions or make changes to your account as it requires personal details.

     

    Hope this helps!

     

     

    Participant
    August 19, 2026

     I keep getting this alert when I want to delete my account