How to correct for a complete picture

Hi 

,

Thanks for reaching out! We're sorry to hear about this. Do you mean you can only edit and save a low-resolution or smaller-size version of a video? Is it happening with all videos, or is it just this specific one? What is the file format of the video you're using?

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, restarting the browser and trying again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun