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T
The Instigator
Known Participant
February 15, 2025
Question

How to select an area of a JPG image and make it transparent.

  • February 15, 2025
  • 1 reply
  • 593 views

I've got a jpg image resembling the Wheel of Fortune, but with many more choices. The center is a white circle with lines radiating outward, and after those end, the visible white background. My problem is that I want to make the entire background and the center circle transparent, but I’ve yet to find a way to do it.

 

The Adobe Express JPG to Transparent PNG service just doesn’t work; it never completes and it also pops up an error message that goes away after a few seconds. I’ve also tried multiple online services that purport to do this that sort-of work, but they only make the top and bottom margins of the image transparent; not the center or the background immediately surrounding the circular image.

 

Surely, there must be a simple way to do this, as I only have Photshop CC 2018 and I rarely use it because it is so complicated and unintuitive.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 17, 2025

Hi 

@The Instigator

,

 

 We're sorry to hear about the difficulties. Please let us know the error message you're getting. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, restarting the browser, and trying again. For more information on how to clear cache and cookies, check this link: https://adobe.ly/4a5ipUF, and for how to use incognito mode, check this link: https://adobe.ly/4a2UzZV. 

 

If that doesn't help, could you please share the screen recording of the issue to investigate further?

 

Regards,

Tarun

T
The InstigatorAuthor
Known Participant
February 17, 2025

This is the error message: Couldn’t access files when running cutout service. Please try again.

 
It tells me nothing, except that your programmers haven’t tested this to be sure it works on all HTML-4 compliant browsers, regardless of platform or OS version. Don’t ask me to try other browsers, since I’m limited to two: Safari, or Firefox ESR.
 
Cache and cookies have nothing to do with this problem, so clearing them will accomplish nothing. Likewise, Incognito mode will also accomplish nothing.
 
I can’t do screen recordings, either.
 
The only other option if Adobe can’t make this work for everyone is that I can send it to you to do it there and then email it back to me.
Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 18, 2025

Thanks for your response @The Instigator,

 

Could you please clarify what you mean by the "JPG to Transparent PNG service"? Also, could you provide some screenshots of the issue? 

 

Also, try uploading your JPG image, using the "Remove Background" feature to eliminate most of the background, refining with the "Erase" tool for precise cleanup, and then saving it as a PNG with a transparent background.

 

Let us know if that helps.

 

Regards,

Tarun

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