https://new.express.adobe.com/mobile-access-blocked

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I'm getting the above message when I try to access my account files. I'm locked out

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Winnie_MCorrect answer

Inspiring

Hi @Alvin5C71,

Sorry to hear about that and for not helping you sooner.

As we cannot access the link shared, can you share a screenshot of the message? Can you specify the device and OS version? Did you try to use a different device to access your files? Did you try to access the app or the desktop version?

Can you try to access this link: https://adobe.ly/3wg7ojE;

Don't hesitate to share your observations.

Thanks,

Winnie