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Alvin5C71
Participant
November 20, 2023
Answered

https://new.express.adobe.com/mobile-access-blocked

  • November 20, 2023
  • 1 reply
  • 753 views

I'm getting the above  message when I try to access my account files. I'm locked out

This topic has been closed for replies.
Correct answer Winnie_M

Hi @Alvin5C71,

 

Sorry to hear about that and for not helping you sooner.

 

As we cannot access the link shared, can you share a screenshot of the message? Can you specify the device and OS version? Did you try to use a different device to access your files? Did you try to access the app or the desktop version?

 

Can you try to access this link: https://adobe.ly/3wg7ojE;

 

Don't hesitate to share your observations.


Thanks,

Winnie

1 reply

Winnie_M
Winnie_MCorrect answer
Inspiring
February 15, 2024

Hi @Alvin5C71,

 

Sorry to hear about that and for not helping you sooner.

 

As we cannot access the link shared, can you share a screenshot of the message? Can you specify the device and OS version? Did you try to use a different device to access your files? Did you try to access the app or the desktop version?

 

Can you try to access this link: https://adobe.ly/3wg7ojE;

 

Don't hesitate to share your observations.


Thanks,

Winnie

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