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brandonr9996221
Participant
Sep 17, 2026 8:02 PM UTC
Answered

Hundreds of Files Missing on Adobe Express

  • Issue summary: Hundred of files are missing; not in deleted either
  • Product & version: Adobe Express (web)
  • Platform: MS Edge
  • Steps to reproduce: Login to Express; go to Your Stuff; Files that should be there are not
  • Expected result: All recent files should be there
  • Actual result: Missing files that should be saved

  • See pop up that appears.

    Rose DV
    Rose DVCorrect answer
    Community Manager
    Sep 17, 2026 8:06 PM UTC

    Hi @brandonr9996221,

    Thanks for the clear write-up. Files going missing from Your Stuff, with that "weren't migrated successfully" message, is serious enough that I want to get you to the people who can actually look at your account and act on it, rather than troubleshoot it from here.

    Our support team can access your account directly, see what's happened with those files, and look into recovery, which is the fastest real path on something like this: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    When you reach them, it'll help to mention:

    • The "some files weren't migrated successfully" message you're seeing

    • That the files are missing from Your Stuff and not in Deleted either

    • That you're signed in with the same account/email you've always used for them

    Rose

    View reply

    2 replies

    Rose DV
    Community Manager
    Rose DVCommunity ManagerCorrect answer
    Community Manager
    Sep 17, 2026 8:06 PM UTC

    Hi @brandonr9996221,

    Thanks for the clear write-up. Files going missing from Your Stuff, with that "weren't migrated successfully" message, is serious enough that I want to get you to the people who can actually look at your account and act on it, rather than troubleshoot it from here.

    Our support team can access your account directly, see what's happened with those files, and look into recovery, which is the fastest real path on something like this: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    When you reach them, it'll help to mention:

    • The "some files weren't migrated successfully" message you're seeing

    • That the files are missing from Your Stuff and not in Deleted either

    • That you're signed in with the same account/email you've always used for them

    Rose

    Translate
      brandonr9996221Author
      Participant
      Sep 17, 2026 8:07 PM UTC

      Will do! Thanks!

      Translate
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