Skip to main content
Participant
September 17, 2026
Answered

Hundreds of Files Missing on Adobe Express

  • September 17, 2026
  • 2 replies
  • 26 views
  • Issue summary: Hundred of files are missing; not in deleted either
  • Product & version: Adobe Express (web)
  • Platform: MS Edge
  • Steps to reproduce: Login to Express; go to Your Stuff; Files that should be there are not
  • Expected result: All recent files should be there
  • Actual result: Missing files that should be saved
  • See pop up that appears.

    Correct answer Rose DV

    Hi @brandonr9996221,

    Thanks for the clear write-up. Files going missing from Your Stuff, with that "weren't migrated successfully" message, is serious enough that I want to get you to the people who can actually look at your account and act on it, rather than troubleshoot it from here.

    Our support team can access your account directly, see what's happened with those files, and look into recovery, which is the fastest real path on something like this: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    When you reach them, it'll help to mention:

    • The "some files weren't migrated successfully" message you're seeing

    • That the files are missing from Your Stuff and not in Deleted either

    • That you're signed in with the same account/email you've always used for them

    Rose

    2 replies

    Rose DV
    Community Manager
    Rose DVCommunity ManagerCorrect answer
    Community Manager
    September 17, 2026

    Hi @brandonr9996221,

    Thanks for the clear write-up. Files going missing from Your Stuff, with that "weren't migrated successfully" message, is serious enough that I want to get you to the people who can actually look at your account and act on it, rather than troubleshoot it from here.

    Our support team can access your account directly, see what's happened with those files, and look into recovery, which is the fastest real path on something like this: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    When you reach them, it'll help to mention:

    • The "some files weren't migrated successfully" message you're seeing

    • That the files are missing from Your Stuff and not in Deleted either

    • That you're signed in with the same account/email you've always used for them

    Rose

    Participant
    September 17, 2026

    Will do! Thanks!