I can't schedule an Instagram carousel post with Adobe Express

Forum|Forum|3 years ago
December 5, 2022
4 replies
962 views

I would like to schedule a post with several page on Instagram thanks to the Adobe Express Content Schedule but I have a problem.

I have imported my different pictures for my caroussel. In preview mode, I have my caroussel who works perfectly. But, when my post is published on Instagram, I have a problem : only the first page of my carousel is published. The other pages have disappeared.

How can I solve this problem ?

Thanks in advance for your anser 🙂

R

rovianjaxiel

Participant

I’ve had the same issue with Adobe Express before. The carousel looks fine in preview, but when it goes live on Instagram, only the first image shows up. This usually happens because Adobe Express doesn’t always handle Instagram carousel posts correctly, especially when scheduling across multiple pages.

Here are a few things you can try:

1. Check file formats and sizes – Make sure all images are the same size and format (JPG or PNG). If one of the images doesn't meet Instagram's requirements, it might get dropped.

2. Try reordering or re-uploading the images – Sometimes one of the images causes a glitch. Re-uploading them in a new project can help.

3. Use Meta Business Suite for carousels – If you're posting to multiple pages or need full control over carousels, Meta Business Suite tends to be more reliable than third-party tools.

4. Contact Adobe support – If everything looks right and it's still not working, Adobe’s team might be able to confirm if there's a bug or limitation with carousel support right now.

Let me know if you're using personal or business Instagram accounts too—that can sometimes affect what gets published.

J

joanh79999775

Participant

The same thing happened to me. It's a bug.

Tarun Saini

Community Manager

Hi

@joanh79999775

,

Welcome to the community! We're sorry to hear about this. Could you please elaborate more about the issue you're seeing when you schedule an Instagram carousel post? Would you be willing to share the screen recording of the issue you're seeing?

We're here to help, just need some info.

Regards,

Tarun

J

joanh79999775

Participant

Hi Tarun,
I set up a carousel of 4 frames and scheduled it to instagram, but it
treated it like it was a single image not a carousel, and just posted the
first frame. The carousel took a while to make, and the views were smaller
because it was a single image. That's why ity seems like a bug.
Joan