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Awesome_Rippleffa0
Participant
August 20, 2026
Answered

I canceled my membership and I haven't got a refund email

  • August 20, 2026
  • 1 reply
  • 8 views

So I canceled my membership today , within the 14 day window and I haven't got an email for the refund 

    Correct answer Rose DV

    Hi there!


    We won't be able to help you on the forums since this is account-specific, so I'm going to have you reach out to our support team!


    Adobe customer care can be contacted by beginning a secure chat session at https://adobe.ly/4zB0VMv. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.


    Thanks,

    Rose

    1 reply

    Rose DV
    Community Manager
    Rose DVCommunity ManagerCorrect answer
    Community Manager
    August 20, 2026

    Hi there!


    We won't be able to help you on the forums since this is account-specific, so I'm going to have you reach out to our support team!


    Adobe customer care can be contacted by beginning a secure chat session at https://adobe.ly/4zB0VMv. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.


    Thanks,

    Rose

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