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Participant
August 20, 2026
Answered

I canceled my membership and I haven't got a refund email

So I canceled my membership today , within the 14 day window and I haven't got an email for the refund 

    Rose DV
    Rose DVCorrect answer
    Community Manager
    August 20, 2026

    Hi there!


    We won't be able to help you on the forums since this is account-specific, so I'm going to have you reach out to our support team!


    Adobe customer care can be contacted by beginning a secure chat session at https://adobe.ly/4zB0VMv. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.


    Thanks,

    Rose

    1 reply

    Rose DV
    Community Manager
    Rose DVCommunity ManagerCorrect answer
    Community Manager
    August 20, 2026

    Hi there!


    We won't be able to help you on the forums since this is account-specific, so I'm going to have you reach out to our support team!


    Adobe customer care can be contacted by beginning a secure chat session at https://adobe.ly/4zB0VMv. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.


    Thanks,

    Rose

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