Skip to main content
D
Diana29352348ter7
Participant
April 11, 2023
Question

I cancelled my free trial, but it has not been cancelled.

  • April 11, 2023
  • 2 replies
  • 257 views

Hello,
I signed up for a free trial and canceled it on April 3rd. However, I got an email saying payment failed on my card. Thankfully, I did not have the required balance on my card so I was not charged. However, now I am unable to continue using my card because if money is transferred to it, I will be charged with adobe. 

I received the cancellation confirmation email. I will attach a screenshot, but it is in Turkish. Please help me in this matter because I do not want to be charged for a subscription I do not use. 

    This topic has been closed for replies.

    2 replies

    J
    Jerry29626469uv2u
    Participant
    April 27, 2023

    I've been chasing my tail trying to find out my cancellation status. Adobe tells me to go to Apple and Apple can't find my tail. Adobe has lost me as a customer. For my needs I'm going to buy "Canva pro". It has a 4.5 to 5.0 rating supposedly. Look, if you can, contact me through my email since I don't know if I'm going to open this page again. jvnavy@icloud.com. Thanks. Jerry

    D
    Diana29352348ter7Author
    Participant
    April 11, 2023

    Also, I forgot to add that I can not change or manage my plan right now because I have to change my payment method (since the required amount is not in the card).

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices