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Participant
September 23, 2026
Question

I cannot see AI Video creator in my adobe express app mode

  • September 23, 2026
  • 1 reply
  • 15 views

Please help I can see generate ai image, generate ai text but can’t see ai video

    1 reply

    Rose DV
    Community Manager
    Community Manager
    September 23, 2026

    Hi @stylish_wisdom16a2,

    Welcome to the Express forum! This is almost certainly about where the feature lives rather than something broken on your account. A couple of quick things will tell us exactly why it's not showing:

    • Are you using Express on the mobile app or on the web (in a browser)? This matters because Generate Video is currently a web feature, so if you're on the mobile app, that's likely why you see Generate Image and text tools but not video. Opening Express at express.adobe.com on a browser should show it.

    • What plan are you on (free or Premium), and is this a personal or a school/education account? AI video generation is tied to plan and comes with a set number of generations, and it isn't available on some education (K12) accounts, so that can also affect whether it appears.

    If you're already on the web and on a plan that should include it and still don't see it, tell me and we'll dig further, but nine times out of ten it's the mobile-vs-web piece. Let me know which you're on and I'll point you straight to it.

    Rose