I have a premium subscription, but when I try to generate something with ai I'm being told that I've used up all my complimentary generations. How is this possible?

Hi ​@happy_perspective1a4a! Firstly can you confirm if youre using Adobe Express or Adobe Firefly app? 

If you have an active Premium subscription but Express is showing a “complimentary generations” message, it’s worth checking whether your subscription and AI credits are being recognized correctly.

A few things to try:

• Make sure you're signed into the Adobe account associated with your Premium subscription.
• If you subscribed through the App Store or Google Play, try Restore Purchases from the Express app settings.
• Sign out of Adobe Express completely, close the app, then sign back in.
• Check your available AI credit balance through your Adobe account/Firefly.

There can be usage limits or credit consumption depending on the AI feature you're using, but an active Premium plan should be reflected in your account.

If you're still seeing the message, let us know which AI feature you're trying to use, your platform (web/iOS/Android), and whether your Premium plan shows as active.

Let us know about the details and observations!