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Participant
August 31, 2026
Question

I have already taken the subscription, then I don't know why it is asking for money, I am repeatedly clicking on the premium feature and it is asking for money.

  • August 31, 2026
  • 1 reply
  • 16 views

Here, every time I click on the premium feature, it is asking for money every time, what is the reason, even though I have already taken the subscription

    1 reply

    Amitej S
    Community Manager
    Community Manager
    September 1, 2026

    Hi ​@practical_Moonc6c6

    If you already have an active subscription, you shouldn’t be asked to pay again when accessing Premium features. This can happen if the subscription isn’t syncing correctly with the Adobe Express account.

    Please first check that you’re signed into Express with the same Adobe account used to purchase the subscription. You can also try signing out and signing back in to refresh the subscription status.

    If you’re still seeing the payment prompt, please share how you purchased the subscription (Adobe, App Store, or Google Play) and your device/app details so we can narrow this down.

    If the subscription is active but Express still doesn’t recognize it, Adobe Support will need to check the account and subscription entitlement, as this cannot be resolved through the community.

    Hope this helps!

    Best!