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Alexander Nt
Alexander Nt
Participating Frequently
October 11, 2022
Question

I have connected Adobe Express content scheduler to Facebook, now it has a different owner

  • October 11, 2022
  • 1 reply
  • 259 views

I was eager to give the content scheduler a try and set it up. A little after connecting the content scheduler with my FB page I noticed that there is a new owner. In the facebook notification log I see an entry with my first name and a generic user icon, which cannot be clicked. So, it does not appear to be an actual Facebook user but probably Adobe Express. Could that be? I have trusted the access rights that were enabled by Adobe - perhaps it was a mistake. Anyway, can you help?

 

I would like to avoid creating a new page as much as possible. Thus, if nothing else works, I would have no choice.

 

PS: My last post has been marked as spam. I hope it won't be the case this time. I am a real user with an actual problem I would love to resolve asap.

 

Best regards,

 

Alexander

This topic has been closed for replies.

1 reply

Lyn_D
Lyn_D
Inspiring
October 13, 2022

Hi @Alexander Nt,

 

Thank you for reaching out.

In order for the content scheduler to function, the Facebook page should've been at least 1 week old.

 

Have you tried disconnecting and reconnecting to your personal Facebook account that is linked to the page?

 

Before doing so try clearing the cache/cookies of the browser. You can also try working on a different browser or accessing your browser in an incognito/private mode and see if this makes a difference.

 

To  disconnect the account you're currently logged in to:

Click on 'Disconnect', log out from the social media page in the browser and then 'Reconnect'.

 

Kindly let us know if this helps.

 

Best,

~Lyn

Alexander Nt
Alexander NtAuthor
Participating Frequently
October 20, 2022

Hello @Lyn_D ,

thanks for the response. I did not try to reconnect because I am more confused about the change of page owner on the same day I have connected Adobe Express Web with Facebook and Instagram. Thus, I am starting to get the feeling that it may be unrelated. I will need to dig into the Facebook Meta settings. Maybe this clear things up.

    Lyn_D
    Lyn_D
    Inspiring
    October 21, 2022

    Hi @Alexander Nt,

     

    That is a good idea, and let us know how it goes.

    We're always here to help. 🙂

     

    All the best,

    ~Lyn

     

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